Customer Service : bonjour@louloustudio.fr

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Delivery / Returns

SHIPMENTS AND RETURNS

Your pack shipment Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature.

If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method.

Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment.

We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.Boxes are amply sized and your items are well-protected.

RETURN POLICY / REFUNDS

No refund or exchange on items purchased with discount during private sales or sales periods.

If for any reason you are not happy with your order the items can be returned within 14 days for a size/merchandise exchange or a refund.

Please follow these instructions if you need to return an item.

1- Sign into your account and under My Orders, select the items you would like to return. 

2- Click on the button of the item you would like to return and specify the reason why you want to send the item(s) back. If an item is faulty, please provide details. 

3- If you would like to exchange an item because the fit isn't right, specify the right size. 

4- Returns must be sent with a shipping service of your choice that provides a tracking number you shall communicate us. 

5- Returns for size or merchandise exchange and for total or partial refund are at client’s expense. To ask for a refund, please send an email to bonjour@louloustudio.fr and follow the same instruction as return process. Your refund will be credited to the original purchaser's credit card.  Please note that card refunds may take up to 10 business days for your bank to complete, depending on their processing time.



Free Delivery & Returns

Customer service : bonjour@louloustudio.fr

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