FAQ

ORDERS

How do I place my order online?

Go to our Shop tab in the menu to discover our product collection or click on the selection highlighted on our home page. Then simply click on the product, select the size and color of your choice and add it to your cart.

You can use our filters (categories, colors, sizes) to refine your search or, for a specific item, click on the magnifying glass and type the name of your search in the field reserved for this purpose.

Is it possible to place an order by phone?

Our customer service is at your disposal to take your orders by phone at X from Monday to Saturday from 10am to 7pm except on holidays. (store number)

Are all Loulou Studio products available on your website?

The Loulou Studio website offers a large choice of products but in limited quantities, in order not to overproduce. Certain references are thus quickly out of stock.

Do not hesitate to contact our customer service which will be delighted to assist you in your research

How can I be notified when an item is available again?

We invite you to subscribe to our newsletter (link) in order to be informed of the availability and news of our collections.

How can I take advantage of discounts or promotional codes?

Loulou Studio is committed to be more and more respectful of the preservation of our environment by producing only in small quantities to avoid overconsumption.

For this reason, we do not provide discount codes or do any kind of promotion.

DELIVERY

What are the delivery methods?

Free delivery in Europe from 150 euros of purchases, 3 to 5 working days Delivery with a charge of 30 euros in Europe for orders under 150 euros, 3 to 5 working days Free delivery outside the European Union for orders over 400 euros, 5 to 7 working days 50 euros delivery outside the European Union for orders under 450 euros, 5 to 7 working days Click and collect in our Parisian store for free within the day

How can I track my delivery?

Once your order is processed by our services, you will automatically receive an email with the tracking number confirming that your order has been shipped.

You will then be able to track the status of your delivery on the website of our shipping partner.

Is it possible to have my order delivered to a store?

When choosing the delivery option, you can choose the "Click and collect" option which will allow you to pick up your order in our Parisian boutique the same day or within 7 working days.

Is it possible to have my order delivered to my workplace?

All places of delivery are possible: hotel, office, residence of holiday Only post office boxes are not eligible.

What are the delivery countries?

We offer our delivery services all over the world, with some exceptions*.

*Our carrier has temporarily suspended shipments to and from Ukraine, Belarus and Russia

Are customs duties and taxes included in your prices ?

Duties and taxes are automatically included in our prices in the European Union.

How long do I have to pick up my order in store?

When you select the Click and Collect delivery option, you have 7 days to pick up your order in store.

Is a signature required for delivery?

For security reasons, all purchases made on our site Loulou Studio are delivered by our partner DHL against a signature.

If the customer decides not to have recourse to the signature, Loulou Studio will not be responsible in the event of damage, and will not be able to refund the customer.

*Our carrier has temporarily suspended shipments to and from Ukraine, Belarus and Russia

ONLINE PAYMENT

What are the accepted payment methods?

The means of payment accepted by our site Loulou Studio are the following: American Express, Credit Card, Master Card, Visa, Paypal.

Is the online payment secure?

Loulou Studio ensures to offer the greatest security during the payment on its website. Your card details are not saved by Loulou Studio.

Is it possible to pay my order during the delivery?

The payment step is automatically done online to confirm the order, without this your order can not be confirmed or processed.

When and where can I find my invoice?

Once the payment has been made and confirmed, you will automatically receive your invoice by email at the address indicated when you entered your information. You will also receive it in an envelope with your order.

What is the currency used on your website?

Loulou Studio only uses the Euro currency on its website.

When will I be debited?

The customer will be debited on his bank account when the transaction will have been confirmed.

Is it possible to use several means of payment for an order?

Loulou Studio accepts only one type of payment per order.

RETURNS AND EXCHANGES

Is it possible to cancel part or all of my order?

Your order cannot be changed once it has been confirmed. If you wish to change the delivery address or cancel your order, please contact our customer service department who will assist you.

If your order is still in progress, we will try to accommodate your request.

If a cancellation is possible, you will not be charged.

What are the conditions of return?

To be eligible for a return, the customer has 14 working days from receipt of the order to make the request online.

The customer must return the goods in their state and packing of origin. Loulou Studio reserves the right to refuse the return if the product or the order does not correspond to its initial state. .

How to obtain a refund?

The customer must first make the request on the site Loulou Studio, as of reception of its return in our warehouse we will treat your request for refunding.

You will receive a confirmation email once the refund is processed.

What are the return fees?

If the amount spent on the site is lower than 150 euros in Europe and 450 euros except Europe the forwarding will be done with the expenses of the Purchaser.

In the event of exercise of the right of retractation Loulou Studio will make all the efforts necessary to refund the Purchaser within 10 to 15 days.

No right of retraction can give right to some indemnity or penalty that it is.

Is it possible to exchange a product? How?

Loulou Studio accepts the exchanges of products following an explicit request of the customer on the Internet site, and will also have to mention it on its invoice which it will have to join in its parcel of return.

Where can I make my return request on your website?

To proceed with a return request, the customer must connect via his customer area on our website. Once in the history of order, it will have to make a request of return by indicating the reason and by selecting the concerned part.

Upon receipt of this request, the Loulou Studio customer service will share with you a return label.

Is it possible to make a return in your store?

My delivery does not correspond to my order: If your order was delivered incomplete or different from what you ordered, please contact us by our form in the 14 days following the reception of your parcel or directly by email I never received my order:

If your order was never delivered, please contact us within 14 days following the email confirmation of your order

My order was damaged: If your order was delivered damaged or different from what you ordered, please contact us via web form within 14 days of receiving your package.

How many times can I return a product per order?

Loulou Studio accepts only one return per order.

MY ACCOUNT

Why create an account?

Creating an account at Loulou Studio, will allow you to:

Track your online purchases, access your purchase history and your electronic invoices

Make exchange or refund requests more quickly

Manage your personal information

Subscribe/unsubscribe to our newsletter

Save and manage your wish list

Take advantage of exclusive services

How can I modify or delete my account?

On the Loulou Studio website, you can modify your information or delete your account at any time by clicking on modify or delete.

I lost my password, how to do ?

If you forgot or lost your account password, we invite you to click on "forgotten password" you will be able to reset it by email.

PRODUCTS

Where can I find your size guide?

Loulou Studio only uses sizes from XS to L, you can find their equivalences in our size chart in each product sheet or by clicking here.

What care do you recommend for my Loulou Studio products

Our design studio offers a lot of knitwear and leather, we invite you to follow the care advice in our product sheets or directly on the label of the garment.

To avoid any hesitation, we invite you to contact our customer service or a care professional.

Do you repair Loulou Studio products?

Loulou Studio does not yet offer a repair service, but our customer service department will be happy to help you with your request.

Where can I find the information of traceability of your products?

Loulou Studio strives to be more and more responsible and transparent.

The origin of our products appear in their product sheets, we also invite you to discover our labels by clicking here.

CONTACT

How can I get in touch with Loulou Studio's after-sales service?

We invite you to fill in the request form by clicking here, our customer service team will be happy to answer you as soon as possible or by phone at 06 69 00 34 45.

From Monday to Friday from 9:30 am to 6:00 pm, except on public holidays.

NEWSLETTER

How can I subscribe to your newsletter?

We invite you to subscribe to our newsletter by clicking here.

How can I unsubscribe from your newsletter?

To unsubscribe from our newsletter we invite you to click on the link at the bottom of each newsletter received or to contact customer service here